Returns  You must contact us on the day of receipt of the garment if there is a problem with your garment, the garment must be returned straight back to us.  If there is any evidance that the garment has been worn and not just tried on then there will bo no exchange or refund on the garment.  All our garments are checked before dispatch to ensure they reach you in perfect condition. All garments must be returned straight back us via recorded delivery. Any garment returned to us after 7 days will not be refunded or exchanged. Kevan Jon dresses are made to order and therefore are not refundable so please provide Enchanted with measurments to ensue the correct size dress is made we ask you to measure around your bust, around your belly button and the widest point around your bottom/hip.  Please also advise Enchanted of your measurments when placing orders for the Charas Dresses again to esnure the correct size dress is sent to you.

By Post: Products can be returned to:

Enchanted Prom Dress, 53 Northall Road, Barnehurst, Kent DA7 6JF

If you return Products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you retain some proof of postage in the event that the Products go missing, as Products remain your responsibility and property until we receive them.

Defective Products

If you believe any of our Products to be of an unsatisfactory quality please immediately contact Customer Services  and treat your product with the utmost care. Nothing mentioned in these terms and conditions affects your statutory rights.